Obchodní podmínky

1. Introductory provisions

2. Reservation and conclusion of the contract

• A reservation can be made through the booking form on the villa Emilia website, by e-mail, by phone or via Booking.com.
• The reservation becomes binding upon written confirmation by the accommodation provider, or upon payment of the deposit under point 3.
• When making a reservation, the guest is obliged to provide true, complete and current information. The guest is responsible for the accuracy and completeness of the details given in the reservation.

3. Accommodation prices and payment terms

• Accommodation prices are stated in the current price list on the villa Emilia website
• To confirm a reservation, the guest is obliged to pay a deposit of 50% of the total price of the stay. The deposit is payable within the period stated on the issued invoice, but no later than 14 days from its issue, unless another due date is stated on the invoice. If the deposit is not paid within the set period, the provider is entitled to cancel the reservation.
The remaining balance is payable before arrival (by bank transfer) or at the latest on site upon arrival, unless agreed otherwise. Payment is possible by bank transfer or in cash. 


In justified cases the provider may require a refundable deposit from the guest. 
• Payment is possible by bank transfer or in cash.
• In justified cases the accommodation provider may require a refundable security deposit from the guest.
• The amount of the security deposit and its terms will be communicated to the guest in advance. The deposit will be refunded in full after the stay, unless damage occurs or the guest breaches their obligations.
• Payment methods — bank transfer, cash or invoice.

4. Cancellation policy

5. Arrival and departure

• Check-in: from 15:00 (always by prior arrangement)
• We kindly ask guests to contact the provider approximately 20 minutes before their planned arrival in order to hand over the keys.
• On arrival, the guest is obliged to present a valid identity document for registration in the guest book.
• Check-out: by 10:00.

6. House rules

• Smoking is prohibited in all rooms and apartments. Smoking is possible only in outdoor areas.
• Quiet hours in the accommodation are from 22:00 to 7:00. During this time we ask guests to be considerate and not to disturb other guests or the neighbourhood.
• Staying with pets is possible only by prior arrangement with the provider and for a fee according to the current price list.
• The guest is liable for damage caused by them or by persons staying with them. Should damage occur, please notify the provider immediately so that a solution and any compensation can be agreed together.
• The accommodation is intended only for the persons stated in the reservation. Visits by persons not accommodated are possible only after prior notification and with the provider's consent.
• In the rooms and the apartment it is not permitted to use your own higher-power electrical appliances (kettles, heaters, etc.) other than those provided as part of the equipment.

7. Liability

• The guest is responsible for their personal belongings and valuables. The provider is not liable for the loss, damage or theft of items left in the accommodation.
• The provider is not liable for damage arising as a result of force majeure, in particular power outages, natural events and other circumstances beyond its control.
• Legal guardians are responsible for the safety of children throughout the stay on the premises, including the yard, garden and wine cellar.

8. Personal data protection

Guests' personal data is processed only to the extent necessary and for the purpose of concluding and performing the accommodation contract and fulfilling the provider's legal obligations, in particular keeping the guest register and paying the local fee. Personal data is not passed on to third parties, except where its provision is required by applicable law or by public authorities.

9. Complaints

The guest has the right to complain about the services if:

• They were not provided to the agreed extent or do not correspond to the reservation.
• They show defects (e.g. non-functioning equipment).

A complaint must be made without undue delay, at the latest before the end of the stay, so that a remedy can be arranged. We accept complaints in person from the contact person or in writing by e-mail at info@villa-emilia.cz.

A complaint must include the guest's name, the dates of the stay / reservation number, a description of the problem and the requested solution.

10. Final provisions